Refund policy

Returns and refunds

We offer a 30-day voluntary returns policy. To request a return or notify us of cancellation, email anflogistics1982@proton.me with your order number or proof of purchase. Contact us for the return address and instructions.

For our voluntary offer, request your return within 30 days of receipt. Items must be unused, with tags and original packaging. If accepted, we will send a return shipping label and instructions. These voluntary conditions do not limit your statutory rights.

UK cancellation rights

For eligible online purchases, tell us you wish to cancel within 14 days after receiving your goods. You then have another 14 days to send them back. No reason is required. You may inspect goods as you would in a shop. Original packaging is not a condition of statutory cancellation rights. Where permitted by law, a deduction may apply for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Sale items have the same statutory rights as full-price items. If you cancel the whole order, we refund the standard outbound delivery charge. Statutory cancellation refunds are made without undue delay and within 14 days of receiving the goods back or, if earlier, evidence you sent them back, using the original payment method unless otherwise agreed.

Faulty, damaged or incorrect goods

Email us so we can put things right. Nothing in this policy limits statutory rights for faulty or misdescribed goods.

Exceptions

Statutory cancellation exceptions may apply to personalised goods, perishable goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Exceptions do not remove rights for faulty or misdescribed goods. Gift cards are excluded from our voluntary returns offer, without affecting statutory rights.

Exchanges and refunds

For an exchange, contact us about returning the original item and placing a new order. We will notify you after inspecting a voluntary return. Approved voluntary refunds are issued to the original payment method within 10 business days; statutory deadlines take priority. Your bank may take additional time to display the credit.

Customers outside the UK retain mandatory rights applicable to their purchase, including applicable EU cooling-off rights.